We’re here to help!
How does Authentically work?
Our software connects with your account, then we automate activity to increase engagement with your target audience. It takes 7 days to optimize properly, we increase activity gradually to ensure we stick within the Instagram Guidelines.
Can I cancel at any time?
Yes you can, just email our support team with your cancellation request and tell us why so we can improve.
What do I need to do?
Provide us with hashtags and accounts you’d like us to target (if you have some in mind!), make sure you accept Instagrams validation when it pops up on your phone, let us know if you change your username or password. Sit back & relax!
How do you know who to target for my Instagram account?
You will provide the hashtags and accounts for us to engage with on your behalf during the checkout process, you can update these later by going to My Account.
When will my free trial start?
Your account will take about 7 days to set up on our software, you should see a message from Instagram verifying your activity, then the engagement will start rolling in!
Are they real followers?
YES – hence our name Authentically. We interact with real accounts and people, meaning all the action you see is real and authentic.
What if I’ve updated my username or password?
Please update us by filling in the encrypted online form here.
What if I want to update my hashtags?
If the above answers don’t solve your question, please fill in the form below. Please note that we have a LOT of support tickets at the moment so it might take up to two business days to respond but rest assured if you’re after a refund, to change your account options or anything else, we WILL get to you as soon as we can!