The support team is here to help.

Our current response time is about 22 hours 30 minutes.


Thanks for reaching out! Check the FAQ’s below to answer any frequently asked question, otherwise submit the form directly below. Our current response time is about 22 hours 30 minutes. Please note, cancellation and refund requests will be honored from the time you submit the request 🧡




How does Authentically work?

Our software connects with your account, then we automate activity to increase engagement with your target audience. It takes 7 days to optimize properly, we increase activity gradually to ensure we stick within the Guidelines.


Can I cancel at any time?

Yes, you can, just complete this online form and we’ll approve your request automatically or within 1-2 business days.


What do I need to do?

Provide us with hashtags and accounts you’d like us to target (if you have some in mind!), make sure you accept the verification when it pops up on your phone, let us know if you change your username or password. Sit back & relax!


How do you know who to target for my account?

You will provide the hashtags and accounts for us to engage with on your behalf during the checkout process, you can update these later by going to My Account.


When will my free trial start?

Your account will take about 7 days to set up on our software, you should see a message verifying your activity, then the engagement will start rolling in!


Are they real followers?

YES – hence our name Authentically. We interact with real accounts and people, meaning all the action you see is real and authentic.


What if I’ve updated my username or password?

Please update us by filling in the encrypted online form here.


What if I want to update my hashtags?

Fill out this form here.


What locations do you access the account from?

We have a range of locations depending on exactly where you are.

  • Chicago, IL – USA
  • Denver, CO – USA
  • Houston, TX – USA
  • Las Vegas, NV – USA
  • Los Angeles, CA – USA
  • New York, NY – USA
  • Miami, FL – USA
  • Seattle, WA – USA
  • Washington, DC – USA
  • Toronto, Canada
  • Vancouver, Canada
  • Amsterdam, Netherlands
  • Frankfurt, Germany


If you had a warning from outside of these locations, please change your password as it wasn’t us! Also, send us an email if you do change your password and include the country where someone attempted to log into your account. If you want to know exactly which location your account is managed from, please send support a message and we’ll let you know. 😀